POLICIES + FAQs

 

 

Policies

Q: What is neuroplasticity?

A: Neuroplasticity describes how learning occurs between brain cells, as well as the ability of the brain to change and make new connections. Your brain is the organ that allows you to experience life. Through very precise and individualized brain exercises, our doctors help patients and athletes optimize their brain function and quality of life, regardless of their neurological condition.


Q: For how long and often do you see a patient?

A: A typical patient is seen 3 times per day for 5 days in order to create neuroplastic changes. The first day of treatment is when the doctors will determine what therapies they will be implementing for the week. While we do have patients that return for additional care, 80% of our patients only need to be seen for 5 days. At the end of your treatment, the doctor will make a recommendation for continued care with your primary doctor or therapist, and whether returning to the center in the future will be beneficial.


Q: What are the treatments/exercises like?

A: They are non-invasive and non-pharmaceutical, yet often described as “challenging”. Our clinicians perform a thorough examination and determine therapies that will be the most impactful. From there we utilize your senses (vision, hearing, touch, movement, etc.) in a therapeutic manner to influence change in the brain.


Q: Can I speak with a former patient?

A: We take patient privacy very seriously. Regardless of your personal profile, we do not disclose our patients’ identities or conditions. However, many of our patients have volunteered to tell their stories on our website or in case studies.


Q: Where do I stay while I am getting treated?

A: We see our patients every couple of hours, so we encourage them to stay within 15 minutes of our center. We are located in the NE Heights area of Albuquerque on the main E-W street (Montgomery Blvd), so we are surrounded by a range of accommodations, parks and restaurants. 


Q: Do you perform chiropractic adjustments?

A:  Yes we do!  We still welcome any new or established patient that doesn’t have any specific neurological issues.  A chiropractic adjustment/ manipulation does affect the brain and most patients benefit from regular chiropractic care.  Dr. Pendleton still has patient’s that started with him straight out of chiropractic college in 1991.


Q: Do you accept health insurance?

A: In order to provide you with the highest quality of care and the outcomes that you desire, we offer a cash-pay model. Depending on the insurance plan that you have selected, you may be able to seek reimbursement.


Q: How do I make an appointment?

A: The best way to make an appointment is to call directly at 505-888-6800. You can also fill out our contact form here.